Why General Managers, Management Companies & Hotel Owners Need HKeeper?

Today, we want to talk about opportunities HKeeper gives to a General Manager (GM), management companies, and hotel owners.

For instance, how can a hotel's top management assess the effectiveness of work process organization today? How do they know how well department managers distribute tasks between employees and determine their priority? Are they utilizing 100% of their own and their employees' potential? How much does the quality of performed work correspond to its payment?

For a long time, the only way to evaluate staff performance was a written report drawn up by supervisors or managers based on the work done results. In a best-case scenario, this report was compiled in Excel format. Ultimately, the report is prepared by the same supervisors and managers who assign and oversee the tasks themselves.

When all work processes were organized manually, it was nearly impossible to determine the methods used to complete tasks, their duration, the rationale behind task prioritization, the number of employees involved, and the reasons behind these choices.

Unfortunately, General Managers were only able to see the final result without seeing the whole process in real-time, so they had to collect information in pieces and compose it with outdated data to analyze results and create a new future strategy. Certainly, this significantly impacted the operational decision-making process.

This is where HKeeper comes to the rescue swiftly!

So now, HKeeper is the best hospitality solution to gain visibility and transparency into all operations of your hotel. With just a quick glance at the HKeeper dashboard, you can evaluate department workflows, monitor deviations from quantitative and qualitative indicators based on hotel standards, and more.

How can you get it? The solution lies in fundamental changes in the flow of information from manager to executor and vice versa. We realized how important to transfer all assignments, changes, and task tracking from manual (a paper and a pen) to digital mode. The creation of a single communication channel between management, supervisors, and line staff contributes to it through mobile applications also has helped.

Once you transition to digital mode, you gain access to real-time reports directly from the performers themselves. With HKeeper you always have an opportunity to check every detail under a microscope: check who assigned tasks, take a closer look at a work progress road (up to then it was only in managers' heads), and analyze was a chosen way the right one.

Simultaneously, HKeeper tracks and measures both the negative and positive aspects of work execution. Regrettably, no one can objectively assess the perspective of your professional decisions except... HKeeper. HKeeper. We wanted to make a tool that may not only show but prove your hotel management efficiency to senior executives. Thanks to the HKeeper, you can always specify how many tasks were assigned, how much time was saved, how many tasks were done by each employee, and how many resources your strategy has saved for a hotel.

With HKeeper, you can be confident that you are maximizing the potential of your team!