Why General Managers, Management Companies & Hotel Owners Need HKeeper?
Today, we want to talk about opportunities HKeeper gives to a General Manager (GM), management companies, and hotel owners.
Let's say, how does a hotel's top management may check the effectiveness of a work processes organization today? How do they know how well department managers distribute tasks between employees and determine their priority? Do they use 100% of their and employees' potential? How much does the quality of performed work correspond to its payment?
For a long time, the only way to evaluate staff performance was a written report drawn up by supervisors or managers based on the work done results. In a best-case scenario, this report was compiled in Excel format. Ultimately, the report is prepared by the same supervisors and managers, who assign and check the tasks by themselves.
As long as all work processes were organized in a manual mode, it's almost impossible to find out which way was taken to complete tasks, how long it took, why the tasks were set in that order, and how many employees were involved, and why.
Unfortunately, General Managers were only able to see the final result without seeing the whole process in real-time, so they had to collect information in pieces and compose it with outdated data to analyze results and create a new future strategy. And for sure, it dramatically affected the operational decision-making process.
This is the moment when HKeeper came with succor speedy!
So now, HKeeper is the best hospitality solution to gain visibility and transparency into all operations of your hotel. With a short glance at HKeeper dashboard, you can evaluate departments' workflow, check deviation from quantitative and qualitative indicators due to hotel standards, etc.
How can you get it? The answer lies in fundamental changes in the way information comes from a manager to an executor and vice versa. We realized how important to transfer all assignments, changes, and task tracking from manual (a paper and a pen) to digital mode. The creation of a single communication channel between management, supervisors, and line staff contributes to it through mobile applications also has helped.
From the moment you switch to digital mode, you get access to all types of reports in real-time from performers by themselves. With HKeeper you always have an opportunity to check every detail under a microscope: check who assigned tasks, take a closer look at a work progress road (up to then it was only in managers' heads), and analyze was a chosen way the right one.
At the same time, HKeeper tracks and measures both (negative and positive) sides of executed work. Sad but true, no one can see and put a perspective of your professional decisions objectively, except... HKeeper. We wanted to make a tool that may not only show but prove your hotel management efficiency to senior executives. Thanks to the HKeeper, you can always specify how many tasks were assigned, how much time was saved, how many tasks were done by each employee, and how many resources your strategy has saved for a hotel.