What is automation for hoteliers today?
“...the goal here is to do more with fewer employees by using technology.”
Adjunct Professor NYU Tisch Center for Hospitality
Employers in almost every industry say they’re struggling to find workers, but the situation is especially severe in the leisure and hospitality sector. A record 4.4 million people voluntarily left their jobs in September 2021 (1.59 million of which were in hospitality), according to data from the Bureau of Labor Statistics.
What are the solutions?
Max Starkov, Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant sees changing business models and implementation of new tech solutions are some of the immediate measures to simplify or streamline operations.
"The only long-term solution is Investing in technology that can solve the current labor shortages through innovations, automation, mobility, robotization, and next-gen technology applications. The goal here is to do more with fewer employees by using technology and reduce your staffing needs over the next few years by at least half compared to 2019 levels".
What part of the hotel operations technology can take?
- digital and automated quest requests processing
- centralized & automated task assignment for housekeeping & maintenance departments
We all know that the hotel operation is a standardized process and this makes it possible to shift supervisors' daily routine to a digital and automated format - the only thing you have to do is to set your rules and the system will follow it.
In other words, the system will create tasks at a specific time, for specific employees, and with a specific checklist to make sure that the doer will follow the given instruction.
Also, the system can recognize based on the room occupation status if it should be cleaned as a stayover or checkout.
Just so you know, the automated task assignment process decreases up to 30% of the operational expenses.
At the same time, each line staff becomes a supervisor, because, through the digital task, each action communicates how it follows the stages and is documented by taking photos, that's what the supervisor does for you, isn't it?
No missed and overdue guest requests, because of an automated triggering system which is sending alerts if a task is not started on time.
Can you believe it? You don't have to, but if you schedule a demo with us, you can see for yourself how HKeeper can change your business and add fun to your life!