What is automation for hoteliers today?

“...the goal here is to do more with fewer employees by using technology.”
Max Starkov, 
Adjunct Professor NYU Tisch Center for Hospitality 

Employers in almost every industry say they’re struggling to find workers, but the situation is especially severe in the leisure and hospitality sector. A record 4.4 million people voluntarily left their jobs in September 2021 (1.59 million of which were in hospitality), according to data from the Bureau of Labor Statistics. 

What are the solutions? 

Max Starkov, Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant sees changing business models and implementation of new tech solutions are some of the immediate measures to simplify or streamline operations.

"The only long-term solution is Investing in technology that can solve the current labor shortages through innovations, automation, mobility, robotization, and next-gen technology applications. The goal here is to do more with fewer employees by using technology and reduce your staffing needs over the next few years by at least half compared to 2019 levels". 

What role can hotel operations technology play?  

• digital and automated quest requests processing   
• centralized & automated task assignment for housekeeping & maintenance departments

Hotel operations follow a standardized process, allowing supervisors' daily routines to transition into a digital and automated format. All you need to do is set your rules, and the system will follow.

In other words, the system will create tasks at a specific time, for specific employees, and with a specific checklist to make sure that the doer will follow the given instruction. 

Also, the system can recognize based on the room occupation status if it should be cleaned as a stayover or checkout.  

It's worth noting that the automated task assignment process can decrease operational expenses by up to 30%.

Additionally, each line staff member effectively becomes a supervisor. Through digital tasks, actions are communicated, documented with photos, and tracked through various stages, mirroring the responsibilities of a supervisor.

No missed and overdue guest requests, because of an automated triggering system which is sending alerts if a task is not started on time. 

Ready to see the difference for yourself? Schedule a demo with us today and discover how HKeeper can transform your business and bring excitement to your daily operations!