Spooky season for hoteliers
With spooky season officially here, there's no better time than now for sharing scary hotel tech stories. Here are just a few of the things that make hospitality people feel goosebumps.
Disclaimer: Our stories have happy endings!
Labor Shortage. Staffing issues make any HR manager have a heart racing not only during Halloween season. A newly released study by the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers in May 2022 and found that nearly all of the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages.
While theories abound about shortages, accompanied by HR strategies to attract new hotel employees, we’re here to remind you to take a deep breath because hotel techs are here to help! Tried and true, automation can help your business with labor shortages by upgrading your staff duties in multiple roles, especially roles that relate to each other. With HKeeper, your Room Attendant can easily transition to a Supervisor role and inspect a room after cleaning using checklists in the mobile app independently.
HKeeper automation optimizes your staffing resources so you can both manage labor costs in busy times and stay lean during downturns, such as low season or an economic recession or a health crisis. It also benefits employees because it can help them develop new skills and open the opportunity to further their careers.
By sharing tasks between humans and automated systems, HKeeper performs a wide array of tasks that would have required an entire team of employees. Moreover, we work extremely well in smaller properties where the staff tends to function as one big team and in huge worldwide hotel chains.
Errors and Miscommunication. Classy horror movies scenes where characters make unbelievable decisions like "let's split up", "I will check that noise in the dark alone" or (my favorite one) "tripping and then not continue to run" make movies boring and weak. Same story with techs in hospitality: despite the huge variety of modern tools and options on the market, the surprisingly large number of hotels around the world still used techs from Hitchcock's Psycho period.
Traditional workflow methods rely on paper and human intelligence to complete tasks. Humans by their nature are prone to forget something or make mistakes; these may cost organization loads of money to rectify. Just think how many complimentary upgrades and free services you've provided to your guests caused by hotel's mistakes during the year - this amount of money you could save (or as we say “Earn”) with automation. By having such systems as HKeeper in hotels cut expenses that would have been splurged on rectifying mistakes made by employees.
If any of what we said resonated with you, we have a treat in store!
Remember, workflow automation enables even hotels with small teams to do more with less thus cutting on their expenses. With less people, less money, and less time consumption, HKeeper helps streamline the processes and consequently the amount of resources required.
Have a spooky, wacky, wonderful Halloween, hoteliers!
