American author and presidential speechwriter James Humes once said that the art of communication is the language of leadership. Effective communication is essential in any workplace, but some believe it is the most important quality in the hospitality industry.
Today new technologies offer new channels of communication between a hotel and its guests before, during, and after their stay. At the same time, hotels also need efficient and accurate communication between executives and employees to deliver the best service to the guests.
To make such a communication environment, HKeeper created a "Logbook" tool — a centralized communication channel for all departments, connecting employees, and accessing everyone with important news or information instantly.
HKeeper: Connects Departments Like a Pro
Logbook connects all managers across locations and departments in real-time via mobile or desktop devices. It includes an intelligent dashboard to assist hotels to improve internal communication and streamline business processes. With Logbook, you can immediately notify staff about VIP guests arriving and share all the necessary details in advance. So everyone in the hotel will be aware to ensure proper care of those guests.
The tool can be used by managers to communicate and manage disputes and it works on- and off-line. So even if one of the managers is out of the hotel, they can stay tuned, manage and assign tasks whenever and wherever they are.
Let's consider an example, one of your guests wants to host a wedding at your hotel. The first difficulties you may be facing are the client’s non-stop changing plans, flowers’ delivery delay, extra location for a photo shoot, and so on. In this case, our innovative Logbook tool will help your hospitality team integrate with all hotel managers departments to inform Front Desk about possible noises during the event (to make sure they can handle all complaints from in-house guests), remind the F&B manager to arrange extra waiters to deal with in-house and wedding guests’ requests at once, etc.
The tool allows highlighting essential messages using color-code. All replies are dated and kept in chronological order to track all changes.
Due to the Cloud storage system, the Logbook keeps all messages. So, you won't lose any critical information. And smart filters will help to find a piece of needed information by day, executor, department, etc.
HKeeper: Most Wanted Tool for Your Hotel
The Logbook is a secret weapon for all managers because they no longer need to make calls or relay messages through emails or WhatsApp to the various departments.
We wanted to unit all employees in one place to boost their operational efficiency, make all your guests feel special and delighting.
We can't wait to meet you and learn more about your hotel to start working together! Feel free to contact us with any questions.