American author and presidential speechwriter James Humes once said that the art of communication is the language of leadership. Effective communication is essential in any workplace, but some believe it is the most important quality in the hospitality industry.
Today’s new technologies are offering improved channels of communication between a hotel and its guests before, during, and after their stay. But let's not forget that hotels also need immediate and accurate communication methods between executives and employees to deliver the best service to the guests.
To make such a communication environment, HKeeper created a ’Logbook’ tool — a centralized communication channel for all departments, connecting employees, and accessing everyone with important news or information instantly.
HKeeper: Connects Departments Like a Pro
’Logbook’ connects all managers across locations and departments in real-time via mobile or desktop devices and includes an intelligent dashboard to help hotels improve internal communication and streamline business processes. With this tool, you can immediately notify staff about VIP guests arriving and share all the necessary information in advance. So everyone in the hotel will be aware of special requests to ensure proper care of those guests.
The feature can be used by managers to communicate requests and resolve incidents quickly, regardless of the department. The system works on- and off-line, so even if one of the managers out of the hotel, he or she can stay organized via an easy-to-use tool and send a message via the App whenever and wherever they are.
Let's consider an example. Someone wants to host a wedding at your hotel. The first difficulties you may be facing are the client’s non-stop changing plans, flowers’ delivery delay, arranging an extra location for a photoshoot, and so on. In this case, our innovative ‘Logbook’ feature will help your hospitality team integrate with all hotel managers department to inform Front Desk about possible noises during the event to make sure they can handle all complains form in-house guests; remind F&B (Food & Beverage) manager to call into work extra kitchen staff to deal with in-house and wedding guests’ requests at once, etc.
Moreover, the system allows for highlighting essential messages using color-code. All replies are dated and kept in chronological order which will enable you to track back all changes made.
Due to the Cloud storage system, the ’Logbook’ keeps all messages. So, you won't lose any critical information. And smart filters will help to find a piece of needed information by day, author, department, etc.
HKeeper: Most Wanted Tool for Your Hotel
The ’Logbook’ is a secret weapon for any hospitality managers because they no longer need to make calls or relay messages through emails or WhatsApp to the various departments and spend time for meeting to exchange information and make plans — everything is written in the logbook team.
We united all of the hotel employees in one place to boost their operational efficiency and cater guests' needs, ensuring they leave with a positive impression of your hotel.
We can't wait to meet you and learn more about your hotel to start working together! Feel free to contact us for any questions.