HKeeper Case Study: How Katerina City Hotel Moscow Grows and Innovates With a New Software
The Challenge
As General Manager, Julia began her day addressing customer issues and conducting meetings with department heads. The space in between was filled with responding to voicemails, keeping on top of the news, reading and writing emails, and reviewing reports.
Spending too much time in the office with paperwork, Julia realized that she’s losing track of what is happening in the front part of the house.
“It was hard to react to each force major in the hotel when you at a business meeting or when you’re not in the office, and there are no needed reports at your fingertips”, — said Julia.
Consequently, she had to dedicate a significant amount of time to paperwork and remain constantly updated on workplace activities to effectively manage both the staff and the hotel.
The Solution
Things changed when Julia was hired as a GM in Katerina City Hotel Moscow. At that moment, the hotel set a new element of digital technologies into the hotel’s workflow — HKeeper software.
A single experience with HKeeper was sufficient for Julia to recognize the importance of technological proficiency for GMs in effectively managing staff and hotels.
”After a long time, I finally met a perfect tool for business and work. Implementing the software alleviated unnecessary frustration and saved countless hours and dollars by acting as a central repository that made it quick and easy to create, manage, and distribute any tasks among all departments. It simplified the management of our resources to maximize its values” — Julia said.
While it may sound cliché, technology undeniably simplifies our lives. The HKeeper was set up by hoteliers to manage and control all tasks in any department in real-time via smartphones. This enables a GM to organize a daily workflow and eventually to save time, resources, and money for the hotel. Besides, the software has unique features for every department to simplify communications and create their custom inspections with full reporting and tracking.
The HKeeper Result
Following the implementation of HKeeper, the GM could allocate working hours more efficiently, resulting in long-term savings, heightened guest satisfaction, and ultimately, improved overall property performance.
“Since we started to use HKeeper, we have seen significant benefits both internally and how service is provided to guests. HKeeper has saved a lot of time for me on administrative and preventative work organization while giving an opportunity to analyze the workflow and see negative patterns immediately and simplify everyday routines. By shifting workflow to a digital format, HKeeper gave me not the only transparency and real-time communication, but also a complete overview of everything that is going on at the property when I’m not there. Crucially, HKeeper enabled us to reduce expenses by 30% and prevented overstocking of warehouses by providing insights into daily, weekly, and monthly inventory consumption.”
— Julia Rozhkova, General Manager, Katerina City Hotel Moscow.
