HKeeper Product Tour: The Value of Reports And Analytics

We are continuing the HKeeper Product Tour, the series of articles on HKeeper features. And today, we will discuss our 'Reports' module. So, let’s get started!   

“If you can’t measure it, you can’t improve it”. 

Peter Drucker

Drucker meant that you can't determine whether you are managing a property successfully without numerical data in your reports. In the hotel, reports play a huge role in the workflow.

Establishing clear metrics allows you to measure progress and adjust it to achieve the desired outcome. But how to get clear and real metrics without a constant state of assumptions? Use HKeeper "Report" module!

HKeeper operates in the present moment, which is why our Reports module offers comprehensive 24/7 real-time information...

Using HKeeper, you can:

Be able to access reports and data in real-time. Our reports generate based on first-hand information - from the performer's hands because they are working through a mobile application in digital form. Therefore, during and at the end of each employee’s task performance, all of the information automatically distributes to relevant reports. It allows to free up to 20% of executives' time as no need to collect and analyze the information. 

Have no more unnecessary operational costs caused by unexpected employees' overtime and task performance excessive time. Each hotel has time standards for room cleaning and they can be set in the HKeeper settings. Based on those settings HKeeper will notify you that performing task time exceeded. By tracking this issue you can work with employees and train them to do their job according to the standards.

Also, if an employee is close to the end of working hours and can't complete all assigned tasks within a regular 8 hours day, the system will notify you in advance. This feature enables a manager to redistribute tasks to prevent employee overloading and avoid additional costs associated with overtime pay.

Manage hotel amenities and inventory. HKeeper eliminates the need for manual counting of warehouses balances and saves huge amounts of employee time.

The HKeeper reports, such as sent linen to the laundry, broken items, stained linen, etc are formin automatically and give real-time access to the actual information. Also, HKeeper gives detailed reports of all transactions made during cleaning, maintenance, and other task performance. In other words, every item brought in and taken out of the room will be counted (including discarded items). Thus, build on the number of used, broken, and other options, the report provides accurate data in real-time.

Understand and analyze negative trends for each department and each issue. Executives have access to daily figures of all hotel operations, enabling them to manage, predict, and identify important trends, and respond to enhance overall efficiency. For example, if AC was repaired several times in the same room within one month, our reports would reveal it as a negative trend and highlighted it on the dashboard. In that way, it may help a manager to decide the issue: to continue, repair or probably install a new one. 

For the sake of convenience, all reports can be produced at any time (daily, weekly, monthly or customary) and exported to Microsoft Excel, PDF directly from the system. Therefore, it's easy to generate an annual report in minutes. 

A hotel is like a living organism that undergoes constant changes, making HKeeper an essential tool for generating accurate reports!

And what are you doing to improve your business?