That's officially: 2021 is the year of QR Codes. Frankly, we have been open to using contactless communication even before it became (mainstream) ubiquitous during the pandemic: for food delivery, in restaurants to access a menu via QR Codes or a contactless payment technology for tipping. QR Codes are becoming more and more popular in many industries, and the hospitality industry is no exception! The health and safety restrictions necessary to combat COVID-19 have complicated everything but on the other hand, it helped (aka forced) many of hotel leaders to think outside the box about how to create a safe, yet satisfying, guest experience.
Mercantile Hotel is experimenting with a robot concierge named Suga. Fairmont Le Chateau Frontenac has created a set-menu meal package of three meals a day, delivered to the room or in the property’s restaurant. Singapore’s hotels are going all-in on “automation and artificial intelligence” as well as “self check-in kiosks, mobile check-in, chatbots, direct booking applications, contactless payments, and digital in-room dining services.”
Hilton Hotels and Resorts announced that moving forward, it will no longer offer daily housekeeping at its hotels. The company enables guests to select the type of housekeeping services they need by request in advance: everyday, once in a few days, etc. It was a step in the right direction for hotels to decrease a workforce during major deficiencies in labour. Plus, it was a good resumption of the "go green" policy. Also, there are more and more guests who don't need a room cleaning on a daily basis ( just leave fresh towels for them by the door and that's all). At the same time, Hilton’s approach of implementing this new housekeeping-on-demand program is so '90s. Calling the front desk to request service? Really?
For sure all of the innovations are good, but does it really work and simplify the process for guests? Do such technologies return on investment?
Changing the way of communicating with guests by transforming it into digital mode while keeping operational management in manual is not a solution. Automation of all processes, including guest requests and task setting - that's a solution that will change the paradigm of service delivery, and this is what HKeeper offers!
HKeeper allows you to:
● bring the guest into your property’s operational environment;
● make guest requests in digital mode via their cell phones and send the request directly to the ‘doer’. In other words, each guest request automatically converts into a task (without any middleman);
● make work more efficient and easier. All you need to do is to create the action steps behind each request just once;
● dispatch unlimited requests at one time.
Besides converting guest requests into tasks automatically and auto-assigning them, HKeeper has auto-notification and auto-escalation on overdue tasks - this is where you elevate your guest's experience.
And finally, HKeeper Virtual Concierge is not only eliminate manual task assignments but it saves a minimum of 6 minutes of your employee time to do each guest request. Do your math and calculate how much time you can save with the automation of your guest's requests processing!