Elevate Your Guest's Experience With Automation

2021: The Year of QR codes

Frankly, we have been open to using contactless communication even before it became ubiquitous during the pandemic: for food delivery, in restaurants to access a menu via QR Codes, or through contactless payment technology for tipping. QR Codes are becoming increasingly popular in many industries, and the hospitality industry is no exception! The health and safety restrictions necessary to combat COVID-19 have complicated everything, but on the other hand, they have forced many hotel leaders to think outside the box about how to create a safe yet satisfying guest experience.

Mercantile Hotel is experimenting with a robot concierge named Suga. Fairmont Le Chateau Frontenac has created a set-menu meal package of three meals a day, delivered to the room or to the property’s restaurant. Singapore’s hotels are going all-in on “automation and artificial intelligence,” including self-check-in kiosks, mobile check-in, chatbots, direct booking applications, contactless payments, and digital in-room dining services.

Hilton Hotels and Resorts announced that moving forward, it will no longer offer daily housekeeping at its hotels. Instead, the company enables guests to select the type of housekeeping services they need by request in advance: everyday, once every few days, etc. This move is a step in the right direction for hotels to reduce their workforce during major labor shortages. Plus, it aligns with the "go green" policy as more guests opt for less frequent room cleaning. However, Hilton’s approach to implementing this new housekeeping-on-demand program feels outdated, requiring guests to call the front desk to request service.

While all these innovations are beneficial, do they truly simplify the process for guests? Do such technologies provide a return on investment?

Changing the way of communicating with guests by transforming it into digital mode while keeping operational management manual is not a solution. Automation of all processes, including guest requests and task setting, is the solution that will change the paradigm of service delivery, and this is what HKeeper offers!

HKeeper allows you to:

• Bring the guest into your property’s operational environment.
• Make guest requests in digital mode via their cell phones and send the request directly to the ‘doer’. In other words, each guest request automatically converts into a task (without any middleman).
• Make work more efficient and easier. All you need to do is create the action steps behind each request just once.
• Dispatch unlimited requests at one time.

In addition to converting guest requests into tasks automatically and auto-assigning them, HKeeper has auto-notification and auto-escalation on overdue tasks – this is where you elevate your guest's experience.

Finally, HKeeper Virtual Concierge not only eliminates manual task assignments but also saves a minimum of 6 minutes of employee time for each guest request. Calculate how much time you can save with the automation of your guest's request processing!